Managed IT services in Wellington, Florida
For Wellington clinics and practices running regulated records on a few front-desk computers.
Wellington, Palm Beach County
Wellington is best known for its winter equestrian season, and its medical offices and shopping centres along State Road 7 and Forest Hill Boulevard serve the western communities.
The village is one of the places in Palm Beach County that we cover, along with Royal Palm Beach, Greenacres and Loxahatchee Groves.
Patient records on small-office computers
Clinics, dental offices, therapists and specialists run on a handful of front-desk machines, a practice system, and too many shared logins. The records are regulated, and the office rarely has anyone whose job is to look after the computers that hold them.
- Individual logins. Each person signs in as themselves, so access can be traced and removed.
- Require a second factor. Multi-factor sign-in on the accounts we manage.
- Patch on a schedule. Updates are applied and checked, and machines that fall behind are flagged.
- Close access on the day. When someone leaves, we aim to remove their access that same day.
How on-site works in Wellington
Our service hub in Palm Beach County is in Jupiter, and we cover the whole county from it. Almost everything above is remote work and runs the same wherever the office is. For jobs that need hands on the hardware, such as a dead switch, a machine that will not boot or an office move, we book a visit. On-site visits outside Central Florida carry a travel charge, quoted before the visit.
When you can reach someone
Tickets and alerts are taken 24 hours a day, seven days a week, and worked every day, weekends included. On-site visits run Monday to Friday between 3pm and 8pm Eastern, and at weekends by arrangement. A P1 (the office cannot work) gets a best-effort reply within two hours at any hour.
Money and maturity
Pricing is public: Watch at a flat $149 a month for up to ten devices, or per-user plans at $45 (Support), $79 (Manage) and $129 (Operate). Founding clients hold that rate for two years with no lock-in. We are an open beta with three founding places. The helpdesk, monitoring, remote support with device management and the client portal are live. Backups, single sign-on within your systems and portal reporting are not, and until backups exist, protecting your data stays with you. The roadmap shows where each stands.
What Wellington businesses ask
Do you replace our practice software vendor?
No. Your vendor still supports the application. We look after the computers, accounts and network it runs on, and work with the vendor when a problem crosses the line.
Does Wellington get on-site help?
Yes, for work that needs someone physically present. Our service hub in Palm Beach County is in Jupiter, and we cover the whole county from it. Visits run Monday to Friday, 3pm to 8pm Eastern, and at weekends by arrangement, booked ahead. Remote support covers everything else.
What does managed IT cost in Wellington?
The same published rates as everywhere else: Watch at $149 a month flat for up to 10 devices, Support at $45 per user per month with a $195 monthly minimum, Manage at $79 per user per month with a $395 monthly minimum, and Operate at $129 per user per month with a $995 monthly minimum. On-site visits outside Central Florida carry a travel charge, quoted before the visit.