We run the help desk, look after every computer and watch the systems behind them, for one published monthly price. Headquartered in downtown Orlando, with service hubs in Jupiter and western North Carolina.
Month to month. 30 days' notice. No exit fee.
Everything below is running today. What we are still building is on the build status page, marked as planned.
Your whole team sends tickets by email or the portal, and a named person on our team answers.
Everyday problems fixed on the computer itself: printers, email, accounts, slow machines, software that won't open.
We watch your systems seven days a week and act on what breaks, with a private status page and a monthly health report.
Every laptop and desktop enrolled, encrypted and documented, so a lost machine is an inconvenience and not a breach.
New staff set up, leavers locked out when they go, and sign-in protected with MFA.
Business email on your own domain, included free with every plan, plus a free grader for the spoofing settings you have today.
Beta rates, held for 24 months from your start date. The free audit confirms your seat and device counts; nothing else moves the number.
You have someone handling IT. They just can't watch everything at once.
You need a place to send tickets and people who fix things.
You don't have an IT person and you'd rather not become one.
Servers, a network, and systems that cannot go down.
Remote support reaches you anywhere. For on-site work we come to you, from our headquarters, our Seminole County location or one of our service hubs. Visits outside Central Florida carry a travel charge, quoted with the visit.
No lock-in: month to month, 30 days' notice, and your documentation leaves with you.
Week one. We look at your computers, accounts, email and network and give you a written risk list. It is yours whether you sign or not.
Weeks two to four. We stabilise what the audit found, enrol every computer, document it all and hand you the keys. Free during the beta.
From then on your team emails makeaticket@sentinelgrid.us, any hour, and we handle it. You get one invoice a month.