Managed IT services in Jupiter, Florida
Our Palm Beach County location is primarily in Jupiter, so when something needs hands on the hardware, someone comes out.
What this looks like for a Jupiter business
Jupiter sits at the northern end of Palm Beach County, with Tequesta and Juno Beach on either side. Its small businesses are spread along Indiantown Road, US 1 and Military Trail and around Abacoa, and most of them have no IT person: the setup was done once, by whoever was available, and has been left alone since.
- Someone to send the problem to. Tickets are taken at any hour and answered by a person on our team.
- We try it remotely first. With a machine enrolled in device management, plenty of faults get fixed without anyone driving over.
- If it needs hands, someone comes out. Our Palm Beach County location is primarily in Jupiter, so on-site work here is a normal part of the job.
- You know what you have. The free audit lists every machine and account, and ranks the risks we would deal with first.
The rest of the county is covered too; the Palm Beach County page lists the towns.
When you can reach someone
Tickets and alerts are taken 24 hours a day, seven days a week, and worked every day, weekends included. On-site visits run Monday to Friday between 3pm and 8pm Eastern, and at weekends by arrangement. A P1 (the office cannot work) gets a best-effort reply within two hours at any hour. That is a target reported on every month, not a staffed night shift.
What it costs
The published rates apply here. Watch is a flat $149 a month for up to ten devices. Support is $45 per user each month with a $195 monthly minimum. Manage is $79 per user each month with a $395 monthly minimum. Operate is $129 per user with a $995 monthly minimum and up to three servers. Onboarding and the audit are free during the beta, project work is $95 an hour, and third-party licences are passed through at cost. Founding clients keep the beta rate for 24 months and can leave on 30 days' notice. Minimums and worked examples are on the pricing page.
What you would still handle yourself
Four things are in production and available today: the helpdesk and ticketing system, remote support with device management, monitoring and alerting, and the client portal at portal.sentinelgrid.us. Backups, single sign-on inside client environments, and reporting in the portal do not exist yet. Until backups ship as a service, protecting your data stays with you. There are three founding client places, so if you need a provider with a bench of engineers on call tonight, that is a fair reason to look elsewhere, and the build status will help you judge.
Jupiter questions
Do you come on site in Jupiter?
Yes. One of SentinelGrid's locations is in Palm Beach County, primarily in Jupiter, so a visit here is ordinary. Most work is still remote, and a visit is for the jobs that need someone standing next to the equipment.
Do you cover Tequesta, Juno Beach and Palm Beach Gardens?
Yes, and the other Palm Beach County towns too, on the same rates and the same agreement.
What does managed IT cost in Jupiter?
The same published rates as everywhere else: Watch at $149 a month flat for up to 10 devices, Support at $45 per user per month with a $195 monthly minimum, Manage at $79 per user per month with a $395 monthly minimum, and Operate at $129 per user per month with a $995 monthly minimum. There is no per-incident billing. On-site visits outside Central Florida carry a travel charge, quoted before the visit. Beta rates are held for 24 months from your start date.
How quickly can someone be at our office?
Tickets and alerts are taken 24 hours a day, seven days a week. On-site visits run Monday to Friday between 3pm and 8pm Eastern, and at weekends by arrangement. A P1, meaning the office cannot work, gets a best-effort reply within two hours at any hour. Most work is done remotely, so a visit is for jobs that need hands on the equipment.