Managed IT services in Casselberry, Florida

The 17-92 corridor runs on a card reader

Casselberry's commercial life is strung along US 17-92 and Semoran Boulevard: shops, salons, barbers, auto repair and tyre places, restaurants and takeaways, veterinary and dental practices, gyms and the service businesses that fill the plazas between them. Small teams, long opening hours, and a queue of customers standing in front of the problem when it happens.

The dependency is narrower than in an office and much sharper. It is usually one till, one card reader, one booking system and the internet connection all three need. When that connection wobbles, you are not inconvenienced. You are not trading.

Where the outage actually comes from

The vendor who sold the till supports the till, and normally does it well. What tends to be unowned is everything underneath: the switch in the back room, the router nobody has power-cycled since installation, the broadband service, the aging PC the software runs on, and the wiring between them. That is the layer we take on.

• The connection is monitored, not assumed. Degradation is often visible before a full failure, and the alert reaches a person.
• The boundary is written down. Which faults are ours, which are the till vendor's, which are the internet provider's. Agreed in advance rather than argued about mid-outage.
• The back-room hardware has an owner. Patched, inventoried, and replaced before it becomes the reason you closed early.
• Staff turnover does not leave doors open. Accounts and devices are locked the day somebody leaves.
• Somebody comes out when it needs hands. Casselberry is in Seminole County, where we are based, so a visit is a short drive.

What we are not

We are not your payment provider and we do not handle card data. There is a PCI DSS responsibility addendum that divides the standard between us, you and your payment provider, published as a blank template so you can read it before anything is signed. Backups are also not a service we offer yet, so the surviving copy of your booking and sales history stays your responsibility for now. The build status is explicit about both.

When you can reach someone

Tickets and alerts are taken 24 hours a day, seven days a week, and worked every day, weekends included, which matters for a business that trades at weekends. On-site visits run Monday to Friday between 3pm and 8pm Eastern, and at weekends by arrangement. A P1 (you cannot trade) gets a best-effort reply within two hours at any hour. That is a target reported on every month, not a night shift.

Which plan a shop tends to need

Watch, a flat $149 a month for up to ten devices, fits most single-site shops: it is priced on equipment, it has no per-user minimum, and monitoring the connection is the part that pays for itself. Manage at $79 per user suits practices where every member of staff has a login and records to protect. Operate at $129 per user is for sites with their own server or managed firewall. Worked examples are on the pricing page.

Casselberry questions