Managed IT services in Lake Mary, Florida
Your parent company writes the IT policy. Somebody in the Lake Mary office still has to make it true on every laptop, and that somebody can be us.
Offices that answer to somewhere else
A lot of Lake Mary's workforce sits in offices along International Parkway, around Colonial TownPark and in the Heathrow area. Many of those are regional or satellite teams of larger companies, next to insurance agencies, accounting practices, financial back-office groups, software teams and the professional firms that serve them all. The pattern is a small local headcount carrying a big company's rulebook: multi-factor sign-in on every account, machines patched on a schedule, access pulled the day someone leaves.
That rulebook tends to arrive without anyone on site to enforce it. The office manager becomes the IT department by default and forwards every security questionnaire to whoever looks least busy that week.
The requests that fill a normal week
Nearly everything a Lake Mary office asks for can be done over the network, and that is how most of it gets handled. A few of the tickets a normal week brings:
- A new hire starts Monday. Their laptop is enrolled, updated and signed in to the right accounts before they arrive, so the first morning is not spent waiting on a password.
- Someone resigns on a Thursday afternoon. You raise a ticket and their accounts and devices are locked that day, not at some monthly tidy-up.
- Head office sends a compliance questionnaire. Device management keeps a current record of each machine, its patch level and whether it is encrypted, so the answers come from data rather than memory.
- The conference room screen will not connect. Remote support first, then a visit if it needs hands on the hardware. Lake Mary is inside Seminole County, where one of our locations is, so going on site here is ordinary.
- A server or firewall stops answering. Monitoring catches it and the alert reaches a person rather than a shared mailbox.
When you can reach someone
Tickets and alerts are taken 24 hours a day, seven days a week, and worked every day, weekends included. On-site visits run Monday to Friday between 3pm and 8pm Eastern, and at weekends by arrangement. A P1 (the office cannot work) gets a best-effort reply within two hours at any hour. That is a target reported on every month, not a staffed night shift.
Which plan a satellite office tends to need
Teams working to a head-office policy usually land on Manage, at $79 a user each month, because it is priced around people and their logins rather than hardware. Support, at $45 a user, is the lighter option when head office already handles policy and staff just need a helpdesk. Operate, at $129 per user, adds server, firewall and network work for offices that run their own. Watch, a flat $149 covering ten devices, suits an office that already has someone doing the fixes and mainly wants eyes on its equipment. Founding clients keep the beta rate for two years and can leave without a penalty. Minimums and worked examples are on the pricing page.
What you would still handle yourself
Four things are in production and available to your office today: the helpdesk and ticketing system, remote support with device management, monitoring and alerting, and the client portal at portal.sentinelgrid.us. Backups, single sign-on inside client environments, and reporting in the portal do not exist yet. Until backups ship as a service, protecting your data stays with you. If your head office expects a large provider with a bench of engineers, that is a fair reason to look elsewhere, and the build status will help you judge.
Lake Mary questions
Our head office already has an IT team. Where would you fit?
Usually as the local layer. Head office keeps its policies and its core systems; we look after the people and machines in the Lake Mary office, work to those standards, and write down where the two sets of responsibilities meet so nothing falls between them.
Can you enforce MFA and patching to a written standard?
Yes for multi-factor sign-in on the accounts we manage and for patching on enrolled devices, and the standard is recorded in your agreement. Single sign-on across your own applications is not something we offer yet; the build status lists it as not built.
Is a Lake Mary office close enough for on-site visits?
Yes. One of SentinelGrid's locations is in Seminole County and Lake Mary is part of it. Most of the work still happens remotely, and visits are kept for jobs that need someone physically at the equipment.