Managed IT services in Orlando, Florida
SentinelGrid's headquarters is in downtown Orlando. For a small Orlando business, most of the work never needs a visit anyway, and when it does, someone comes out.
Where we are, plainly
Our headquarters is in downtown Orlando, and our other location is in Sanford, in Seminole County to the north. Most managed IT (tickets, remote sessions, patching, monitoring) travels over the network whatever the distance, so day-to-day work for an Orlando client is no different from the work we do anywhere else. When a job needs hands on the hardware we come on site, in Orlando as anywhere else, and the service area page describes how they are arranged.
Orlando businesses this suits
Orlando is big and varied, so it helps to be specific. Downtown Orlando, including the offices around Lake Eola and the newer Creative Village, has law firms, agencies, nonprofits and early-stage tech companies. Lake Nona, in the southeast of the city, has grown up around medical and research institutions and the practices and offices that work alongside them. Neighbourhoods such as Mills 50 and Audubon Park are known for independent restaurants and shops. And along the I-4 corridor, a great many small firms supply the tourism and hospitality trade.
This suits the smaller end of all that: the business where an office manager handles IT on the side, and which in a city this size can struggle to get a large provider's attention at all.
If you are weighing a larger Orlando MSP
A provider with a local office and a team of technicians has advantages: more people, often longer support hours, and a longer track record. What you get here instead: public pricing you can read without booking a call, a free written audit you keep either way, no lock-in, and a build status page that tells you exactly what is finished. Three founding places are open at the beta rate.
What you get from a distance
- A ticketed helpdesk. Email in, or use portal.sentinelgrid.us; our team reads and works each one.
- Remote support and device management. Computers enrolled, kept current and reachable for a remote session.
- Monitoring with alerts. Checks run on a schedule, and service status is visible at status.sentinelgrid.us.
- Not included: backups. They are a roadmap item with nothing built, so your business stays responsible for its own copies. Single sign-on in your environment and reporting in the portal are also unbuilt.
Support hours for Orlando clients
They are the same for everyone: tickets are taken 24 hours a day, seven days a week, and worked every day, weekends included. On-site visits run Monday to Friday, 3pm to 8pm Eastern, and at weekends by arrangement. A P1 outage receives a best-effort answer within two hours at any hour. That is a target reported on every month, not a staffed night shift.
Price
Watch is $149 per month for ten devices, plus $9 for each additional one. Support costs $45, Manage $79 and Operate $129, each per user per month, with minimums shown on the pricing page. The rate is guaranteed for 24 months.
From Orlando readers
Do you come on site in Orlando?
Yes. SentinelGrid's headquarters is in downtown Orlando, and we go on site wherever our clients are. Most work is still remote, so during the audit we work through which of your needs are physical and how visits would be arranged.
Is a provider this small a risk for our business?
It is a fair concern to raise. The build status page shows what is running and what is not, and the agreement has no lock-in, so you are not stuck if it does not work out.
We have one site in Orlando and another in Seminole County. Does that work?
Yes. Devices, accounts and monitoring are managed centrally whichever building they sit in. Only physical work differs from one location to the other.