Managed IT services in Oviedo, Florida
The person who set up your network moved on, and the passwords, the domain login and the router settings left with them. Let us find out what you have.
A town that grew faster than its IT
Ask anyone about Oviedo and the chickens come up first. For years a free-roaming flock wandered the historic downtown along Broadway Street, and it became the town's unofficial mascot, even though most of the birds have since been relocated. The historic downtown is still the old heart of the town, and Oviedo on the Park has grown up as a newer gathering place.
The other thing that shapes Oviedo is its neighbour to the southwest: the University of Central Florida and the Central Florida Research Park beside it. You can see it in the small firms along Mitchell Hammock Road, SR 426 and SR 434: tutoring centres, engineering and software consultancies, contractors who work with the research park's employers, and the family medical and dental offices, insurance and real estate agencies that serve the people who live here. Plenty of them began with one or two people and a setup that was good enough at the time.
Years on, that setup is still running, but nobody left in the building understands it. The familiar version: the website domain is registered to a former partner's personal email, the Wi-Fi password lives on a sticky note, and admin accounts still belong to people who left long ago.
Our first month with an Oviedo business
- Week one is the audit. We list the hardware, the accounts, the domains and who can reach what. It costs nothing during the beta, and the written findings are yours even if you stop there.
- Get the keys back. Registrar logins, the Microsoft or Google admin account, the router: we work out who controls each one and move control back to the business.
- Enrol the machines. Each computer joins device management, so updates, encryption and remote help work the same way on all of them.
- Turn on monitoring. Alerts about the systems that matter come to us instead of going unnoticed.
- Open the helpdesk. Staff email a problem or raise it in the client portal at portal.sentinelgrid.us, and a person picks it up.
Oviedo questions
We honestly do not know what we have. Is that a problem?
It is the reason the audit exists. The audit is a checklist rather than a verdict, and nobody expects a small practice to have kept perfect records of a network somebody else built.
Our old backup might not work. Can you take it over?
Not as a service yet. Backups are on our roadmap and not built, so protecting your data stays with you. The audit report does answer what would happen if your main machine died tonight, which usually shows whether the old backup deserves any trust.
Will someone come out to Oviedo?
Yes, when a job needs a person in the room. Oviedo is in Seminole County, where one of our locations is, so visits here are routine.
Cost, briefly
There are three published plans, the cheapest at $149 a month. A small office with no IT person of its own usually fits Manage, which is $79 per user. Minimums and worked examples sit on the pricing page. Beta pricing holds for 24 months, and there is no long contract to escape from.
Who you would be working with
Our team works from a location here in Seminole County, running an open beta with room for three founding clients. What exists today: helpdesk and ticketing, remote support with device management, monitoring and alerting, and the client portal. What does not: backups, single sign-on inside your environment, and portal reporting. Tickets are taken at any hour and worked seven days a week. On-site visits run 3pm to 8pm Eastern on weekdays, and at weekends by arrangement. A P1 outage gets a best-effort response within two hours, day or night. The build status page will help you decide whether we are the right fit for your practice today.