Managed IT services, plan by plan: Six disciplines. One flat monthly line.
This is roughly what a competent in-house IT hire would cover, without the salary, the benefits or the recruiting, and without everything depending on one person. Each section says what's included, what isn't, and which plan it's in.
Monitoring & alerting
Continuous checks on servers, endpoints, sites and network gear, with alerts routed to us rather than to an inbox nobody reads. Our monitor checks every two minutes, private infrastructure reports in by dead-man's switch, and every client gets a private status page. You can see the same system watching our own services at status.sentinelgrid.us.
Included
- Uptime and service checks on public and internal systems
- Disk, memory, temperature and certificate expiry
- Heartbeat monitors for scheduled jobs
- Alert triage by a person, seven days a week, weekends included
- P1 outages: best-effort response within two hours, at any hour
- Private status page for your organisation
- Monthly health report
Not included
- Application performance monitoring inside custom software
- Security operations centre / SIEM (we'll refer you)
Backups: on the roadmap
Not a current service, on any plan. The backup pipeline is designed and not built. Until it ships, backing up your systems stays your responsibility, and the agreement says so in writing. A backup you haven't restored from is not a backup, which is why we will not sell one before we can prove it.
Planned
- Scheduled encrypted backups of servers and key data
- Off-site copy and versioned retention
- Restore tests on a schedule, documented
- A written recovery plan with target times (Operate)
Until it ships
- Not built yet. Our automated backup pipeline is designed, not built. Until it ships we configure and verify a backup product you own, by hand, and we will not call a backup working until we've restored from it in front of you.
Endpoint management
Every machine known and accounted for. Device inventory and remote access are live. Patching is on the roadmap, and encryption enforcement and a standard build are in build; none of the three is included yet.
Included
- Full device inventory, kept current
- OS and third-party patching, with reporting (roadmap, not included yet)
- Disk encryption enforcement (in build, not included yet)
- Standard build and imaging for new machines (in build, not included yet)
- Remote support sessions, logged by name
Not included
- Hardware purchase (we spec and source at cost)
- Personal devices, unless enrolled with the owner's consent
Identity & access
Single sign-on and MFA across your tools, with a written joiner–mover–leaver process instead of a spreadsheet and good intentions. The account that never got closed is the second most common failure we find in audits.
Included
- MFA rollout and enforcement
- Onboarding and offboarding runbook, executed same-day
- Quarterly access review
- Identity provider operations (Operate)
Note
- Our SSO platform is designed, not built. Until it is, access reviews are a manual, documented process. Still done, just by hand.
Network & infrastructure
On the roadmap, not included yet: firewall configuration, server upkeep and network documentation. We do not provide a VPN or private network service today.
Included
- Firewall configuration and segmentation (roadmap)
- Server and hypervisor upkeep, up to three servers (roadmap)
- Network documentation you own (roadmap)
- Two hours of on-site time a month
Not included
- Cabling and physical installs (quoted as a project)
- ISP contracts: we manage the relationship, you hold the contract
- VPN or private network service
Helpdesk & IT support
A ticket queue, a response target, and a technician who already knows your setup. No call centre and no reading from a script. Email a ticket in or raise it in the client portal; either way a person answers, and the monthly report shows how we did against the targets.
Included
- Email and portal ticketing for your whole team
- Agreed response targets, published in your agreement
- Remote support sessions
- Monthly ticket review, because the goal is fewer tickets each quarter
- Priority response target and a named technical lead (Operate)
Not included
- Training your staff on their line-of-business software
- A guaranteed response in the middle of the night. Tickets are taken at any hour and a P1 outage gets a best-effort response within two hours through on-call alerting; everything else is worked in order, weekends included
See it priced, or see it work.
Published beta rates from $149 a month. Or take the free audit and let it tell you which plan fits.