Managed IT services in Fletcher, North Carolina
For Fletcher contractors, workshops and marine businesses whose setup was inherited and never written down.
Fletcher, Henderson County
Fletcher sits at the north end of the county along US 25 and I-26, next to Asheville Regional Airport and the WNC Agricultural Center, with manufacturers, contractors and offices along the corridor.
The town is one of the places in Henderson County that we cover, along with Mills River, Hendersonville and Asheville.
Computers on the shop floor and in the truck
Contractors, marine and auto businesses and light industry run on a couple of office PCs, shared logins, and laptops and phones that leave the building every day. The setup was usually inherited from whoever was there before, and nobody wrote it down.
- Inventory every device. The audit lists every computer and account, including the ones nobody remembers.
- Individual logins. Each person gets their own sign-in where it makes sense, instead of one shared password.
- Patch and monitor. Machines are updated on a schedule and we are alerted when one stops reporting.
- Close access on the day. When someone leaves, we aim to remove their access that same day.
How on-site works in Fletcher
Our service hub in North Carolina is in Laurel Park, next to Hendersonville, and we cover the county from it. Almost everything above is remote work and runs the same wherever the office is. For jobs that need hands on the hardware, such as a dead switch, a machine that will not boot or an office move, we book a visit. On-site visits in North Carolina carry a travel charge, quoted before the visit. Our team there is small, so a visit may be staffed from Central Florida.
When you can reach someone
Tickets and alerts are taken 24 hours a day, seven days a week, and worked every day, weekends included. On-site visits run Monday to Friday between 3pm and 8pm Eastern, and at weekends by arrangement. A P1 (the office cannot work) gets a best-effort reply within two hours at any hour.
Money and maturity
Pricing is public: Watch at a flat $149 a month for up to ten devices, or per-user plans at $45 (Support), $79 (Manage) and $129 (Operate). Founding clients hold that rate for two years with no lock-in. We are an open beta with three founding places. The helpdesk, monitoring, remote support with device management and the client portal are live. Backups, single sign-on within your systems and portal reporting are not, and until backups exist, protecting your data stays with you. The roadmap shows where each stands.
What Fletcher businesses ask
Can you help when one computer is shared by the whole crew?
Yes. We give each person their own sign-in where it makes sense, keep the shared machine patched and monitored, and write down how it is set up.
Does Fletcher get on-site help?
Yes, for work that needs someone physically present. Our service hub in North Carolina is in Laurel Park, next to Hendersonville, and we cover the county from it. Visits run Monday to Friday, 3pm to 8pm Eastern, and at weekends by arrangement, booked ahead. Remote support covers everything else.
What does managed IT cost in Fletcher?
The same published rates as everywhere else: Watch at $149 a month flat for up to 10 devices, Support at $45 per user per month with a $195 monthly minimum, Manage at $79 per user per month with a $395 monthly minimum, and Operate at $129 per user per month with a $995 monthly minimum. On-site visits in North Carolina carry a travel charge, quoted before the visit. Our team there is small, so a visit may be staffed from Central Florida.