Managed IT services in Ocoee, Florida
For Ocoee shops, restaurants and service businesses where an outage means lost takings.
Ocoee, Orange County
Ocoee sits on Starke Lake where the Florida Turnpike meets SR 429, with West Oaks Mall, medical offices, a redeveloped downtown and plenty of service businesses.
The city is one of the places in Orange County that we cover, along with Winter Garden, Apopka and Orlando.
When the till stops, so does the day
Shops, restaurants and salons depend on a card terminal, a point-of-sale computer and the Wi-Fi in between. Most were set up once by whoever was around, often with the guest network and the till on the same connection.
- Separate the guest Wi-Fi. Customers get their own network, away from the till and the office PC.
- Watch the connection. Monitoring and alerting tell us when a device or the network drops.
- Keep the counter PC patched. Updates applied on a schedule, outside opening hours where we can.
- Write it down. A plain list of every device, account and password owner, kept by you.
How on-site works in Ocoee
Our headquarters is in downtown Orlando, so this is close to home. Almost everything above is remote work and runs the same wherever the office is. For jobs that need hands on the hardware, such as a dead switch, a machine that will not boot or an office move, we book a visit. There is no travel charge for on-site visits inside Central Florida.
When you can reach someone
Tickets and alerts are taken 24 hours a day, seven days a week, and worked every day, weekends included. On-site visits run Monday to Friday between 3pm and 8pm Eastern, and at weekends by arrangement. A P1 (the office cannot work) gets a best-effort reply within two hours at any hour.
Money and maturity
Pricing is public: Watch at a flat $149 a month for up to ten devices, or per-user plans at $45 (Support), $79 (Manage) and $129 (Operate). Founding clients hold that rate for two years with no lock-in. We are an open beta with three founding places. The helpdesk, monitoring, remote support with device management and the client portal are live. Backups, single sign-on within your systems and portal reporting are not, and until backups exist, protecting your data stays with you. The roadmap shows where each stands.
What Ocoee businesses ask
Do you support our point-of-sale system?
We look after the computers, network and accounts it runs on. The point-of-sale vendor still supports the software and the card terminal, and we work with them when an issue crosses over.
Does Ocoee get on-site help?
Yes, for work that needs someone physically present. Our headquarters is in downtown Orlando, so this is close to home. Visits run Monday to Friday, 3pm to 8pm Eastern, and at weekends by arrangement, booked ahead. Remote support covers everything else.
What does managed IT cost in Ocoee?
The same published rates as everywhere else: Watch at $149 a month flat for up to 10 devices, Support at $45 per user per month with a $195 monthly minimum, Manage at $79 per user per month with a $395 monthly minimum, and Operate at $129 per user per month with a $995 monthly minimum. There is no travel charge for on-site visits inside Central Florida.