Managed IT services in Montreat, North Carolina
For Montreat offices of five to fifty people that are too small for an IT department and too dependent on their computers to leave them alone.
Montreat, Buncombe County
Montreat is a small town in a mountain valley just north of Black Mountain, home to Montreat College and a long-running conference center.
The town is one of the places in Buncombe County that we cover, along with Black Mountain.
Too small for an IT department
Most small offices run on a mix of laptops, a shared drive, a printer that misbehaves and accounts set up by someone who has since left. Nothing is badly wrong until the day something is.
- An audit first. Every machine and account, with the risks ranked, in writing.
- Require a second factor. Multi-factor sign-in on the accounts we manage.
- Patch and monitor. Updates on a schedule, and alerts when a machine stops reporting.
- Close access on the day. When someone leaves, we aim to remove their access that same day.
How on-site works in Montreat
Our service hub in North Carolina is just south in Laurel Park, Henderson County, and we cover Buncombe County from it. Almost everything above is remote work and runs the same wherever the office is. For jobs that need hands on the hardware, such as a dead switch, a machine that will not boot or an office move, we book a visit. On-site visits in North Carolina carry a travel charge, quoted before the visit. Our team there is small, so a visit may be staffed from Central Florida.
When you can reach someone
Tickets and alerts are taken 24 hours a day, seven days a week, and worked every day, weekends included. On-site visits run Monday to Friday between 3pm and 8pm Eastern, and at weekends by arrangement. A P1 (the office cannot work) gets a best-effort reply within two hours at any hour.
Money and maturity
Pricing is public: Watch at a flat $149 a month for up to ten devices, or per-user plans at $45 (Support), $79 (Manage) and $129 (Operate). Founding clients hold that rate for two years with no lock-in. We are an open beta with three founding places. The helpdesk, monitoring, remote support with device management and the client portal are live. Backups, single sign-on within your systems and portal reporting are not, and until backups exist, protecting your data stays with you. The roadmap shows where each stands.
What Montreat businesses ask
What happens in the free audit?
We inventory the machines and accounts in your office and rank what worries us most. The written report stays with you whether or not you sign anything.
Does Montreat get on-site help?
Yes, for work that needs someone physically present. Our service hub in North Carolina is just south in Laurel Park, Henderson County, and we cover Buncombe County from it. Visits run Monday to Friday, 3pm to 8pm Eastern, and at weekends by arrangement, booked ahead. Remote support covers everything else.
What does managed IT cost in Montreat?
The same published rates as everywhere else: Watch at $149 a month flat for up to 10 devices, Support at $45 per user per month with a $195 monthly minimum, Manage at $79 per user per month with a $395 monthly minimum, and Operate at $129 per user per month with a $995 monthly minimum. On-site visits in North Carolina carry a travel charge, quoted before the visit. Our team there is small, so a visit may be staffed from Central Florida.