Managed IT services in Edgewood, Florida
For Edgewood contractors, workshops and marine businesses whose setup was inherited and never written down.
Edgewood, Orange County
Edgewood is a small city on South Orange Avenue just south of downtown Orlando, where auto businesses, contractors, offices and shops line the avenue.
The city is one of the places in Orange County that we cover, along with Belle Isle and Orlando.
Computers on the shop floor and in the truck
Contractors, marine and auto businesses and light industry run on a couple of office PCs, shared logins, and laptops and phones that leave the building every day. The setup was usually inherited from whoever was there before, and nobody wrote it down.
- Inventory every device. The audit lists every computer and account, including the ones nobody remembers.
- Individual logins. Each person gets their own sign-in where it makes sense, instead of one shared password.
- Patch and monitor. Machines are updated on a schedule and we are alerted when one stops reporting.
- Close access on the day. When someone leaves, we aim to remove their access that same day.
How on-site works in Edgewood
Our headquarters is in downtown Orlando, so this is close to home. Almost everything above is remote work and runs the same wherever the office is. For jobs that need hands on the hardware, such as a dead switch, a machine that will not boot or an office move, we book a visit. There is no travel charge for on-site visits inside Central Florida.
When you can reach someone
Tickets and alerts are taken 24 hours a day, seven days a week, and worked every day, weekends included. On-site visits run Monday to Friday between 3pm and 8pm Eastern, and at weekends by arrangement. A P1 (the office cannot work) gets a best-effort reply within two hours at any hour.
Money and maturity
Pricing is public: Watch at a flat $149 a month for up to ten devices, or per-user plans at $45 (Support), $79 (Manage) and $129 (Operate). Founding clients hold that rate for two years with no lock-in. We are an open beta with three founding places. The helpdesk, monitoring, remote support with device management and the client portal are live. Backups, single sign-on within your systems and portal reporting are not, and until backups exist, protecting your data stays with you. The roadmap shows where each stands.
What Edgewood businesses ask
Can you help when one computer is shared by the whole crew?
Yes. We give each person their own sign-in where it makes sense, keep the shared machine patched and monitored, and write down how it is set up.
Does Edgewood get on-site help?
Yes, for work that needs someone physically present. Our headquarters is in downtown Orlando, so this is close to home. Visits run Monday to Friday, 3pm to 8pm Eastern, and at weekends by arrangement, booked ahead. Remote support covers everything else.
What does managed IT cost in Edgewood?
The same published rates as everywhere else: Watch at $149 a month flat for up to 10 devices, Support at $45 per user per month with a $195 monthly minimum, Manage at $79 per user per month with a $395 monthly minimum, and Operate at $129 per user per month with a $995 monthly minimum. There is no travel charge for on-site visits inside Central Florida.