Managed IT services in Delray Beach, Florida
For Delray Beach shops, restaurants and service businesses where an outage means lost takings.
Delray Beach, Palm Beach County
Atlantic Avenue runs from the beach through downtown Delray Beach, lined with restaurants, shops and offices, and the city reaches inland past I-95 to medical offices and light industry.
The city is one of the places in Palm Beach County that we cover, along with Boynton Beach, Boca Raton and Gulf Stream.
When the till stops, so does the day
Shops, restaurants and salons depend on a card terminal, a point-of-sale computer and the Wi-Fi in between. Most were set up once by whoever was around, often with the guest network and the till on the same connection.
- Separate the guest Wi-Fi. Customers get their own network, away from the till and the office PC.
- Watch the connection. Monitoring and alerting tell us when a device or the network drops.
- Keep the counter PC patched. Updates applied on a schedule, outside opening hours where we can.
- Write it down. A plain list of every device, account and password owner, kept by you.
How on-site works in Delray Beach
Our service hub in Palm Beach County is in Jupiter, and we cover the whole county from it. Almost everything above is remote work and runs the same wherever the office is. For jobs that need hands on the hardware, such as a dead switch, a machine that will not boot or an office move, we book a visit. On-site visits outside Central Florida carry a travel charge, quoted before the visit.
When you can reach someone
Tickets and alerts are taken 24 hours a day, seven days a week, and worked every day, weekends included. On-site visits run Monday to Friday between 3pm and 8pm Eastern, and at weekends by arrangement. A P1 (the office cannot work) gets a best-effort reply within two hours at any hour.
Money and maturity
Pricing is public: Watch at a flat $149 a month for up to ten devices, or per-user plans at $45 (Support), $79 (Manage) and $129 (Operate). Founding clients hold that rate for two years with no lock-in. We are an open beta with three founding places. The helpdesk, monitoring, remote support with device management and the client portal are live. Backups, single sign-on within your systems and portal reporting are not, and until backups exist, protecting your data stays with you. The roadmap shows where each stands.
What Delray Beach businesses ask
Do you support our point-of-sale system?
We look after the computers, network and accounts it runs on. The point-of-sale vendor still supports the software and the card terminal, and we work with them when an issue crosses over.
Does Delray Beach get on-site help?
Yes, for work that needs someone physically present. Our service hub in Palm Beach County is in Jupiter, and we cover the whole county from it. Visits run Monday to Friday, 3pm to 8pm Eastern, and at weekends by arrangement, booked ahead. Remote support covers everything else.
What does managed IT cost in Delray Beach?
The same published rates as everywhere else: Watch at $149 a month flat for up to 10 devices, Support at $45 per user per month with a $195 monthly minimum, Manage at $79 per user per month with a $395 monthly minimum, and Operate at $129 per user per month with a $995 monthly minimum. On-site visits outside Central Florida carry a travel charge, quoted before the visit.