Managed IT services in Bay Lake, Florida
For Bay Lake businesses that serve visitors, where bookings, payments and Wi-Fi all have to work at once.
Bay Lake, Orange County
Bay Lake holds most of Walt Disney World and only a few dozen residents. The businesses here are the resorts and the many contractors, vendors and event companies that serve them.
The city is one of the places in Orange County that we cover, along with Lake Buena Vista and Windermere.
Businesses that serve visitors
Hotels, vacation rentals, event and tour companies, and the contractors who serve them depend on booking systems, card payments and guest Wi-Fi all at once, often outside office hours, with staff who change with the season.
- Separate the guest Wi-Fi. Guests get their own network, away from the business devices.
- Monitoring and alerting. We are told when a device or the connection drops.
- Seasonal staff handled. Access set up and removed the day you tell us.
- Keep machines patched. Updates applied on a schedule and checked.
How on-site works in Bay Lake
Our headquarters is in downtown Orlando, so this is close to home. Almost everything above is remote work and runs the same wherever the office is. For jobs that need hands on the hardware, such as a dead switch, a machine that will not boot or an office move, we book a visit. There is no travel charge for on-site visits inside Central Florida.
When you can reach someone
Tickets and alerts are taken 24 hours a day, seven days a week, and worked every day, weekends included. On-site visits run Monday to Friday between 3pm and 8pm Eastern, and at weekends by arrangement. A P1 (the office cannot work) gets a best-effort reply within two hours at any hour.
Money and maturity
Pricing is public: Watch at a flat $149 a month for up to ten devices, or per-user plans at $45 (Support), $79 (Manage) and $129 (Operate). Founding clients hold that rate for two years with no lock-in. We are an open beta with three founding places. The helpdesk, monitoring, remote support with device management and the client portal are live. Backups, single sign-on within your systems and portal reporting are not, and until backups exist, protecting your data stays with you. The roadmap shows where each stands.
What Bay Lake businesses ask
Seasonal staff come and go. Can you keep up?
Yes. Tell us someone has started or left and we aim to set up or remove their access that same day.
Does Bay Lake get on-site help?
Yes, for work that needs someone physically present. Our headquarters is in downtown Orlando, so this is close to home. Visits run Monday to Friday, 3pm to 8pm Eastern, and at weekends by arrangement, booked ahead. Remote support covers everything else.
What does managed IT cost in Bay Lake?
The same published rates as everywhere else: Watch at $149 a month flat for up to 10 devices, Support at $45 per user per month with a $195 monthly minimum, Manage at $79 per user per month with a $395 monthly minimum, and Operate at $129 per user per month with a $995 monthly minimum. There is no travel charge for on-site visits inside Central Florida.